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CopingCard Help

Find a therapist and send a message

The directory lists therapists who use CopingCard and whose profiles CopingCard has approved for the directory. You can search it in the app and write to a therapist from their profile.

Search and write

Section titled “Search and write”

  1. In the app, tap the Assessments tab, then tap Search Mental Health Professionals.

  2. Tap Your Country and choose your country. In the United States, also choose Your State.

  3. Tap Search.

    Search Mental Health Professionals with a country chosen and one result with Learn more and contact

  4. Tap Learn more and contact on a result to open the profile.

  5. Read the profile. If the therapist gave a phone number, Call opens your phone’s dialler.

  6. Tap Send Email.

  7. If the app does not have your name yet, it asks for your First name and Last name.

  8. Type your text in Enter Your Message, then tap send.

Send Email to the therapist with a message typed in the box

The app shows Message sent successfully for a few seconds.

What happens next

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  • The therapist gets an e-mail to tell them a message has arrived. They read it in the portal, where it shows your name and your e-mail address. They reply to you by e-mail.
  • Sending a message does not connect you to the therapist and does not share anything from your app. To share your work, you and the therapist connect in the app.
  • The therapist may not read the message straight away, so do not use it to ask for urgent help.
  • If you later delete your account, the message stays with the therapist, marked as from a deleted client.
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