Find urgent help and calming exercises

The Crisis tab of the CopingCard app holds links to help lines and three short calming exercises. It is free for everyone, with or without a therapist. CopingCard is not an emergency service, and CopingCard does not watch what you do in the app as you do it.

For clients

You need the latest version of the CopingCard app, signed in.

Find a help line

Tap the Crisis tab at the bottom of the screen.
Under Urgent Crisis, tap find a Crisis Line.
Tap a number or a link.

A number opens your phone’s dialer with the number filled in, and you press call yourself. A link opens in your browser and needs an internet connection.

The screen lists help lines and international resources that you can call or open.

The numbers and the written steps are part of the app, so they are not loaded from a server. The video needs a connection.

When you write in the card editor, in the first step of a thought test or in a form with questions, a short note under the fields says that what you write there is not monitored in real time. Its link, Crisis lines and techniques, opens the same help-line list, and the back arrow returns you to what you were writing.

Try a calming exercise

Tap the Crisis tab.
Scroll to Self-Help.
On the exercise you want, tap Read Instructions.
Read the screen, or follow the steps it gives.

The exercises are:

Mammalian Diving Reflex: a warning for people who should not use it, which you read first, then the steps with cold water.
Progressive Muscle Relaxation by Jacobson: a video under Watch Video with Instructions, then written instructions for each group of muscles under Read Instructions. The video plays from YouTube inside the app.
5-4-3-2-1 Technique: a short grounding exercise in written steps.

The two cards below them, Worry Tree and Meditations, take you to those tools with Go to the tool and Go to Meditations. See Work through a worry with the Worry Tree and Listen to a guided meditation.

What the app records

When you tap a card, a help line or a link, or play the video, the app records it as part of how you use the app. Tapping Crisis lines and techniques under the fields you write in is recorded the same way. Opening the Crisis tab alone records nothing. If you are connected with a therapist, the options on the Data Sharing with Therapists screen in Settings decide who sees this. With Allow viewing my data on, your therapist sees it in the CopingCard portal. With Allow practice admins to view my data on, the admins of your therapist’s practice see it too. They see it when they open your page: they are not alerted when you use the tab. See Choose what your therapist can see.

For therapists

The Crisis tab is part of the app for every client. You cannot assign it as homework, and CopingCard does not alert you when a client uses it. The portal records the use and shows it on the client’s page when you open it.

See how a client used the tab

In the portal menu, click Clients and open the client’s page: see Find a client and open their page.
On the Overview tab, find Crisis Section Usage. The chart Crisis Section Usage History counts the taps described above, not visits to the tab.
To see single events, click Activity Calendar, then Activity Log. A row says that the client opened one of the tab’s screens, with the screen’s name, or that they phoned or used an outside link, or played the video.

You see this only if the client lets you view their data, or, as a practice admin, lets practice admins view it. If they do not, the section reads The client doesn’t share this with you. See See a client’s activity in the app for everything else on the Overview tab.